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An illustration of a Genshin Impact character seated on top of a rocky outcrop and looking across a beautiful landscape

Want to know more about our Genshin Impact merch? Have questions about your order? We're happy to help!

What can we do for you?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atinfo@forestte.com.au.

We are committed to providing customers with fast and reliable delivery services, and as such, we primarily rely on Australia Post (AusPost) as our preferred delivery partner.

Australia Post boasts extensive logistics experience and a widespread network, ensuring that orders are swiftly and securely delivered across Australia. One of the key reasons we choose AusPost is its provision of real-time logistics tracking services, allowing customers to stay informed about the latest status of their parcels.

Through AusPost, we aim to offer customers a flexible and efficient delivery experience, ensuring convenience and reliability throughout their shopping process. Our customer service team is readily available to assist and ensure that your delivery needs are met.